Question 1

What material is the mouse pad made from?

Accepted Answer

High-quality rubber, offering a smooth surface and non-slip base for reliable performance.

Question 2

What are the dimensions and thickness?

Accepted Answer

The pad measures 230 × 200mm (9 × 7.9 inches) and is 3mm thick—ideal for comfort and portability.

Question 3

Can I customize the design?

Accepted Answer

Absolutely. You can print logos, artwork, slogans, or promotional graphics in full color.

Question 4

Can I order in bulk for branding or events?

Accepted Answer

Definitely. Bulk orders are ideal for corporate giveaways, school programs, trade shows, and branded merchandise.

Question 5

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, MasterCard, Discover, American Express), PayPal, checks, and bank transfers. Checks are only accepted from approved customers such as schools or churches.

Question 6

When does production begin?

Accepted Answer

Production begins only after payment is received. Orders paid by check may be delayed until funds are confirmed.

Question 7

Can I cancel or change my order?

Accepted Answer

Yes, if your order hasn’t reached the final production stage. Cancellations or changes within 12 hours are free. After that, a fee of $25 or 25% (whichever is greater) may apply.

Question 8

Can I change the delivery address after placing an order?

Accepted Answer

Yes, even after production begins, you can change the delivery address or stop delivery. However, the full order charge still applies.

Question 9

Do you provide invoices?

Accepted Answer

Yes, an invoice will be available once your order is finalized.

Question 10

What happens if I cancel after production starts?

Accepted Answer

Once full production has begun, cancellation is not possible. You may still change the delivery address or stop delivery, but full charges apply.

Product Description

Mouse Pad